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This two-hour, interactive workshop explores staff strategies for improving assertive communication skills for us when the client is in the triggering event or escalation phase of the assault cycle.

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This workshop emphasizes the application of trauma-informed and client-centered care Principles when taking precautions to meet individual client needs.

This two-hour, interactive workshop explores staff strategies for identifying the reason for a client’s assaultive behavior and using crisis communication to respond.

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This workshop emphasizes the application of trauma-informed and client-centered care Principles when taking precautions to meet individual client needs.

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This workshop emphasizes the application of trauma-informed and client-centered care Principles when taking precautions to meet individual client needs.