While specific techniques can be re-assuring in the training room, they are often not remembered or applied correctly in the crisis. Because no two violent emergencies are exactly alike, it is not possible to create a single technique to ensure safety. There is no one right answer.
Because of this, Pro-ACT® provides a framework of principles that guide critical thinking and establish parameters within which to exercise professional judgment. The framework, which is based upon the premise that employees who have developed a systematic approach to intervention during incidents of potential assault are less likely to injure or be injured than those who have not, incorporates professionalism, preparation, assessment, and crisis communication as well as the following.
Pro-ACT® presents an approach rather than an array of “techniques.” Principles that address a clients needs, rather than specific interventions, are emphasized.
Pro-ACT® does not attempt to provide “answers” to employees responding to dangerous behaviors. The primary purpose of the workshop is to help trainees ask the right questions, so they can solve problems for themselves.
Pro-ACT® methods are not legitimate substitutes for individual intervention plans. Pro-ACT® assumes that there is a reasonable plan in place for each person receiving services, which anticipates problematic situations. Pro-ACT® principles are intended to augment these reasonable plans.
Pro-ACT® is designed to build confidence in professionals, regardless of individual abilities, limitations, or gender. The course is designed to provide adequate thinking and movement skills to enable women and men of various strengths and abilities to remain safe in the workplace. It is further assumed that individuals receiving services will be less anxious and more secure when they also believe that everyone working with them is able to work in a competent and safe manner.
Pro-ACT® emphasizes team skills, not individual skills. It is our experience that “heroes” tend to get themselves in trouble. Frankly, one-on-one techniques are often disastrous. The Pro-ACT® workshop is designed to mirror the teamwork experience.
Pro-ACT® training enhances personal safety within the context of individual rights. Having a disability that sometimes manifests itself in assaultive behavior does not automatically deprive an individual of her or his rights to “life, liberty, and the pursuit of happiness.” Equally, the rights of individuals with disabilities should at no time deprive employees of their rights.